1.What’s the time of delivery?
In common cases, the orders you placed would be shipped within 3 business days
from the day of receiving payment. Deliver by EMS EXPRESS take 3-5 business
days generally. Deliver by standard flat shipping takes 15 days normally.
2.How to check if my orders have been shipped or not?
You will see both shipping and delivery date in the shipping
notification e-mail and in the order summary in Your Account.
3.What are your shipping methods?
At present, our company use EMS EXPRESS and Standard Flat Shipping only.
EMS EXPRESS: EMS -- the international Express Mail Service, is a special postal service offered by the postal administrations of the countries and regions in the world where EMS items enjoy the preferential treatment of the Post, Customs and airline companies. With the high speed and high quality, EMS transmits for the customers the urgent letters, documents, banking bills, samples and goods. Meanwhile, it provides items tracking and inquiry service by different ways. In addition, EMS offers some extended services such as agent of declaring, packaging and insurance.
STANDARD FLAT SHIPPING-- the international Mail Service divide into Air mail service and SAL (surface and air mail combined). Due to custom's regulation of different country, we take different manner to ensure you safe delivery.
4.How do I know which shipping method is available to my destination?
The list that EMS express and Standard flat shipping can go to:
EMS EXPRESS
United States, United Kingdom, Australia, United Arab Emirates, Ukraine,
Turkey, Thailand, Switzerland, Sweden, Sri Lanka, Spain, Singapore, Russia,
Poland, Philippines, Norway, New Zealand, Mexico, Malta, Malaysia, Lithuania,
LATVIA, Koweit, Korea, Japan, Hungary, Hongkong, Greece, Gibraltar, France,
Finland, Egypt, Danmark, Croatia, Canada, Bulgaria, Brunei arussalam，Brazil,
Bolivia, Belgium, BAHRAIN, Vietnam.
Standard flat shipping
United Kingdom (above 3KG), Venezuela, Uganda, Trinidad and Tobago, South
Africa, Slovakia, Saudi Arabia, Roumania, Portugal, Porto rico, Oman, Nigeria,
Netherlands, Namibia, Macedonia, Jugoslavia, Italy, Israel, Ireland, Iraq,
Indonesia, India, Germany, Estonia, Dominica, Cyprus, Colombia, Chile,
Barbados, Bahamas, Austria, Argentina.
5.How to track your parcel online?
EMS:Usually EMS should take 1-2 working days to update records, please track
from below website later.
http://www.ems.com.cn/english-main.jsp
Standard flat shipping: The order shipped through "standard flat shipping service" can't be tracked on EMS EXPRESS website.?But you can track the delivery status after the parcel go through your custom.
If the parcel post to Canada, UK, USA, AUSTRALIA which can be tracked after go
through custom via the link below ?
UK: http://www.postoffice.co.uk/portal/po
USA: http://www.usps.com/
Canada: http://www.canadapost.ca/segment-e.asp?sblid=english
Australia: http://www.auspost.com.au/
6.Among the special cases of the delivery
1)Shipping in batches and how you can find details in your account?
It is common case that huge bulk orders can not be post in one parcel. We’ll
divide into several parcels and make the shipment separately.
We will leave every batch’s details in Remark of the order，please check your
account.
If your orders are shipped in several batches, you’ll see “Partial shipment” at
your “Order Status”.
2)What your solutions about short of supply?
The problem is unavoidable, but it is rare happen, if you meet such issue, please refer to three kinds of solutions below:
Exchange(Highly Recommended)：You can choose any title on similar value on our website as replacement
Wait：When the title recover in our stock, we will send it out for you.
Refund：If you do not want to make a exchange or wait, we will refund or credit the payment in your account.
3)How about the undeliverable package?
Occasionally packages are returned to us as undeliverable. When the carrier
returns an undeliverable package to us, we issue a refund (excluding shipping
charges).
4)How to prevent the undeliverable package?
Our company check the shipping result regularly. We’ll notify the recipients in
case of any First Failed Delivery Attempts
For recipients, please pay attention on the following
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
